Frequently Asked Questions

We offer a wide selection of brake parts for nearly every vehicle brand in North America. Whether you need brake parts for your daily driver or are searching for a rare rotor, Falcon Brake provides industry-leading coverage to meet all your automotive needs.

Our images are generic. Actual products may slightly vary in shape and size from the images shown in the product listings on our website. You can contact our online support team for more clarification & ensuring the compatibility of the parts with your vehicle.

You can reach our friendly customer support team through email at info@falconbrakes.com or by using the live chat service on our website. You can also call us at 1-888-528-9001 from 9AM to 5PM Eastern Time . We're here to help!

Once your order is shipped you will receive an email with your tracking information. You may also check the status of your order at any time by logging into Your Account and selecting the order you wish to track. If you are not registered with Falcon Brakes then click on "Order Status" button in the footer of the home page and enter your order number and e-mail address to know the status of your order.

After you have placed the order, an email will sent to you confirming that we have received your order. Furthermore, an email with the tracking information will be sent to you once your order is shipped. You can check the status of your order by signing into your account.

We accept all major credit cards such as Visa, MasterCard, Discover, and American Express. Additionally, you can pay using digital wallets like PayPal, Google Pay, and Apple Pay. Please note that we do not accept Cash On Delivery (COD) or cheques.

Your online transactions on Falcon Brake are safeguarded with bank-level security. We use 256-bit encryption to protect your card information during processing.

If you've saved your card in your account with us, your card details are securely held in a reputable vault. We never store your card information on our servers. Instead, we store a tokenized version provided by the payment processor. Tokens, which appear as random characters, contain secret information that proves an identity, such as credit card details or personal data. This tokenization replaces identifying information (like a 16-digit card number) with substituted credentials for added protection.

When we issue a refund, you will receive a confirmation email. If you do not receive this email, please contact us immediately.

It typically takes 3-5 business days for the funds to appear in your account after the refund is issued. If the funds have not appeared in your account within 5 business days of receiving the confirmation email, please reach out to us.

It means that we offer free shipping on all order over 100$ in the USA. That's our way of saying Thank you !

Yes we do ! Please contact us for shipping charges prior to placing your order. 

We understand that getting the right brake parts is crucial, so we take the time to manufacture and prepare your order for shipping. Typically, our delivery times range from 7 to 10 business days within the United States. We appreciate your patience as we work diligently to provide you with quality products.

If you receive defective parts or if we made an error by sending you the wrong item, we offer free returns & refunds. We're here to make it right.

Please refer to our return policy page. 

We understand that sometimes, mistakes happen, and you may change your mind. If you ordered the wrong part or simply no longer need it, we offer the option of an exchange or refund with a 20% restocking fee. The shipping for returns is covered by Falcon Brakes if the mistake was on our end. If the mistake was on your end, the return shipping is the customer's responsibility.

We offer a 2 year warranty on all our brake pads, rotors and callipers. If for some reason, these parts are defective or occur unusual wear & tear, we will gladly replace them at no cost.

Our images are generic. Actual products may slightly vary in shape and size from the images shown in the product listings on our website. You can contact our online support team for more clarification & ensuring the compatibility of the parts with your vehicle.

For almost all of the returns we receive, once the merchandise is received your refund would be issued within 10 business days or a replacement item(s) will be shipped within 48 hours. However, sometimes we need to talk to our manufacturing team or/and to the customer to solve some complicated cases and therefore the refund takes a bit longer than normal (around 20 days).

Refunds are normally done in the same mode as the payment, i.e. PayPal or credit card.